Welcome to Soft Livings's Most Frequently Asked Questions page.
We’re here to help ensure you have the best possible shopping experience. If you need further assistance, please don’t hesitate to contact us.
Question 1: How long will it take to receive my order?
Answer:
Here are our estimated delivery timelines:
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Handling Time: 1–3 business days
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Transit Time: 5–12 business days
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Estimated Delivery Time: 6–15 business days
For more details, please review our Shipping Policy:
Canadian Customers: https://shopsoftliving.ca/policies/shipping-policy
American Customers: https://shopsoftliving.com/policies/shipping-policy
Question 2: Do you offer free shipping?
Answer:
Yes, we offer free shipping on orders over $100 within Canada and the United States.
For more information, please visit our Shipping Policy:
Canadian Customers: https://shopsoftliving.ca/policies/shipping-policy
American Customers: https://shopsoftliving.com/policies/shipping-policy
Question 3: Where is Soft Living located?
Answer:
Soft Living is a Canada based online business offering a curated selection of high-quality products with shipping available within Canada and the United states.
Question 4: What if I receive a defective product?
Answer: If an eligible claim is approved, we will provide an appropriate remedy, which may include a replacement, refund, or other resolution, depending on the circumstances and applicable law. Soft Living will cover approved return or replacement shipping costs for damaged, defective, or incorrect products.
For full details, see our Return/Refund Policy:
Canadian Customers: https://shopsoftliving.ca/policies/refund-policy
American Customer: https://shopsoftliving.com/policies/refund-policy
Question 5: Can I cancel my order after it’s placed?
Answer:
Cancellation requests may be submitted within 24 hours after an order is placed. We will honour the request if the order has not entered processing or fulfillment. A request is not confirmed until Soft Living sends written cancellation confirmation.
Question 6: What is your return policy?
Answer:
Full details can be found here:
Canadian Customers: https://shopsoftliving.ca/policies/refund-policy
American Customer: https://shopsoftliving.com/policies/refund-policy
Question 7: When will I receive my refund after returning a product?
Answer:
Once your return is received and inspected, your refund will be processed.
Refunds are initiated to your original payment method within 15 business days, depending on your payment provider.
For more information, see our Refund Policy:
Canadian Customers: https://shopsoftliving.ca/policies/refund-policy
American Customer: https://shopsoftliving.com/policies/refund-policy
Question 8: How can I contact customer support?
Answer:
You can reach our support team through our Contact Us page or by emailing us directly at: support@shopsoftliving.com
Question 9: Do you ship internationally?
Answer: At this time, we ship exclusively within Canada and the United States.
Question 10: Do you have a physical store location?
Answer:
No. We are an online only store, which allows us to offer competitive pricing and a wider product selection.
Question 11: Can I place a bulk order for my business or organization?
Answer:
Yes, bulk orders are available.
Please contact our customer support team for pricing and details.
Question 12: What is the process for exchanging a product?
Answer:
Exchange instructions are outlined in our Refund Policy:
Canadian Customers: https://shopsoftliving.ca/policies/refund-policy
American Customer: https://shopsoftliving.com/policies/refund-policy
Question 13: How can I track my order?
Answer:
Once your order has shipped, you can track it using our tracking page:
Track Your Order Page
Fraud Prevention
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Soft Living reserves the right to cancel or place orders on hold if they are suspected of fraud or unauthorized activity.
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Additional identity verification may be requested for high value or flagged transactions.
If you experience any issues, please contact us first at support@shopsoftliving.com so we can assist you.
Contact Information
Store Email: info@shopsoftliving.com
Store Phone: +1(905)337-5935
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (EST)
We do our best to reply to your e-mail within 1-2 business days.