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Billing Terms and Conditions

Billing Terms & Conditions

Last Updated: Tuesday April 7, 2026

This Billing Terms & Conditions document outlines the payment and billing practices for Soft Living.

1. Accepted Payment Methods

At Soft Living, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

  • Credit & Debit Cards: Visa, MasterCard, American Express

  • PayPal

  • Afterpay (where available)

  • Apple Pay & Google Pay

  • Bank Transfers (please contact us for details)

All payments are processed in Canadian Dollars (CAD) or United States Dollars (USD).

2. Payment Processing

  • Payment must be completed at the time of purchase.

  • Orders will not be processed or shipped until full payment has been received.

  • If a payment is declined or fails, the order will not be confirmed.

3. Pricing & Currency

  • All prices listed on Soft Living are shown in CAD or USD.

  • Prices are subject to change at any time without notice.

  • Any applicable taxes, duties, or shipping fees will be calculated and displayed at checkout.

4. Secure Payment Processing

  • Soft Living uses SSL encryption and trusted payment gateways to protect your personal and payment information.

  • We do not store or have access to your credit card or full payment details.

5. Refunds & Chargebacks

  • Refunds are issued in accordance with our Refund & Return Policy.

  • Unauthorized or fraudulent chargebacks will be investigated and disputed.

  • If you experience any billing issues, please contact us first at support@shopsoftliving.com so we can assist you promptly.

6. Fraud Prevention

  • Soft Living reserves the right to cancel, refuse, or hold any order suspected of fraud or unauthorized activity.

  • Additional identity verification may be requested for high value or flagged transactions.

7. Changes to This Policy

We reserve the right to update this Billing Terms and Conditions Policy at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

8. Contact Information

Store address: ON l6p1j5, Canada

Store Email: info@shopsoftliving.com

Store Phone: +1(905)337-5935

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (EST)

Response Time: We aim to reply within 1–2 business days.