Politique d’expédition

Soft Living | Shipping Policy

Order Processing: All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. We prioritize secure, reliable shipping methods to ensure your items arrive in pristine condition.

Fragile Item Handling: Due to the premium nature of our home goods, every order is shipped in specialized, high-impact protective packaging. We take every precaution to ensure your purchase arrives safe and ready for your home.

Damages & Issues If your item arrives damaged or broken during transit, please contact us immediately at info@shopsoftliving.com with your order number and a photo of the item and packaging. We will prioritize a replacement for you at no additional cost.

International Shipping We currently ship to Canada. International customers are responsible for any customs and taxes applied to their order.

Store address: ON l6p1j5, Canada

Store Email: info@shopsoftliving.com

Store Phone: +1(905)337-5935

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (EST)

We do our best to reply to your e-mail within 1-2 business days.